Calendar of Programs

Competing on Customer Experience

Fall 2018
Customers always have an experience when they buy from a company – good, bad, or indifferent. The key is managing the experience well. Leading companies how see the customer experience as a way to create value for the brand and buyers. In this program, you’ll learn practical ideas, tools, and skills to deliver delightful experiences that drive customer loyalty.

Development Coaching

Fall 2018
Today’s businesses are faced with an unprecedented level of change. Changing technology, new competitors, and frequent shifts to the capabilities required to be successful, all necessitate the need for life-long learning for all employees.  This increases the pressure for all employees to continually upgrade their capabilities and for leaders to provide the coaching, guidance & support needed to support their success.

Effective Negotiations for Successful Outcomes

8:00 a.m. – 4:00 p.m.
Fall 2018
This 2-day session will introduce the core ideas behind a 5-step negotiations model aimed at effectively settling disagreements while strengthening long-term relationships. Discussions and exercises will include insights on how individuals can effectively develop win-win solutions to both business and personal challenges through focused preparation and a deliberate choice of specific strategies and tactics.

Mastering Difficult Conversations

Fall 2018
This one-day workshop is focused on building the capabilities that enable leaders to navigate difficult and important conversations in order to achieve positive resolutions, while maintaining healthy workplace relationships.

The Power of Persuasion: Mastering Influence in Your Organization

Fall 2018
No matter your career stage, job title or industry, the ability to persuade others is critical for success. The Power of Persuasion workshop will provide you with practical tools that you can utilize immediately in your career. This workshop combines social psychology research and marketing insights to build time-tested principles that deliver practical application to your real-world challenges.

The Adaptive Leader

October 17-19, 2018
8:00 a.m. – 5:00 p.m.
In today’s rapidly changing business environment, the need to stay relevant is stronger than ever. In this program, you’ll discover strategies to deal with the uncertainty, complexity and increasing competition in the marketplace, while developing skills to lead and think creatively to achieve your goals.

Finance for Non-Financial Professionals

8:30 a.m. – 4:00 p.m.
October 22-23, 2018
In today’s fast-paced and rapidly changing business world, every leader – and really, every employee – is responsible for managing the bottom line and driving success. To do that well, you have to clearly understand financial information, how it’s used for organization decision making, and how it can enable your work and results.